Metro Bank

Metro Bank

Metro Bank is rated green on the Move Your Money Switching Scorecard. So what is this new player actually like?

The London-based bank prides itself on its customer orientation, and with good reason, as it scored full marks for customer service.

Metro Bank also did well in ethics, and scored highly for running an honest and tax-haven free operation that received few fines or complaints. Excessive bonuses, inflated remuneration for directors and no real power for customers have all dented Metro Bank’s score for culture, and the bank would not confirm or deny whether they invest in fossil fuels for our Divest campaign. Nevertheless, the bank’s overall Switch Score of 77% makes it a good choice to move your money, particularly as it offers a current account.

Overall, Metro Bank seems to be a welcome addition to the UK banking sector, albeit with several areas that it could still improve upon. As the first new institution to be granted a general UK banking license in 150 years, Metrobank is one to watch.

To find out more about our MYM Score and how we rate the banks & building societies, click here

Case Study:

Terri and Stewart Flett

“Customer service has been second to none and that’s something that’s really important to both my husband and me.

We’re really happy to have made that all important switch and would encourage others to check they’re being treated how they should be.”
Terri Flett, Personal Banking Customer, Metro Bank

Terri Flett, Personal Banking Customer, Metro Bank